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11-20-2023 12:34 PM in
Galaxy MDear Samsung Member,
Greetings from Samsung Customer Support!
As per your concern, we want to inform you that if your phone connects to multiple networks simultaneously while using 5g networks, the battery will drain faster than one would typically expect, and the phone may get warmer than when solely on 5G or LTE.
Kindly perform the following steps through the given links to resolve your issue.
However, we are taking your valuable feedback regarding this.
Galaxy device battery drain issue: https://www.samsung.com/in/support/mobile-devices/how-can-i-optimise-and-extend-the-battery-life-on-...
Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/
You can check the device in safe mode and for the same mode you can tap on the given link. https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/
You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...
In case the issue still occurs please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
Warm Regards,
Samsung Customer Support
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12-08-2023 03:17 PM in
Galaxy M