Original topic:

Battery draining issue using 5G network in samsung galaxy M34 phone..

(Topic created on: 12-08-2023 03:17 PM)
244 Views
Himpandya
Active Level 3
Options
Galaxy M
When I using 5G network... battery drain so fastly..pls samsung solve this issue as soon..as next update.....
6 Comments
AJAB_MORIA
Expert Level 5
Galaxy M
Wait for One UI 6.
Galaxy M
5G will always drain more battery on any phone. It is not yet fully optimised in india
Ashwinash
Active Level 10
Galaxy M
5g is not fully covered in many areas n it uses so much power than 4g n wait for next update bro
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Anonymous
Not applicable
Galaxy M
I think you are new to 5g phones. You are expecting good battery life while using 5g phones, either you are very innocent or you are day dreaming.
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cs_member10
Moderator
Moderator
Options
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that if your phone connects to multiple networks simultaneously while using 5g networks, the battery will drain faster than one would typically expect, and the phone may get warmer than when solely on 5G or LTE.

Kindly perform the following steps through the given links to resolve your issue.
However, we are taking your valuable feedback regarding this.

Galaxy device battery drain issue: https://www.samsung.com/in/support/mobile-devices/how-can-i-optimise-and-extend-the-battery-life-on-...

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can check the device in safe mode and for the same mode you can tap on the given link. https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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Samsungm34D
Active Level 2
Galaxy M
Depends on your use I believe
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