We acknowledge your query and apologize for the inconvenience caused to you. We 'd request you to share the service center details (which you has visited) or job sheet by the fallow the given link: https://www.samsung.com/in/support/email/. So, we can assist you.
Do you have any request? Drop us an email. General support(warranty policy etc.) and technical support request(product specification and troubleshooting etc..).
