Automatically deleting files

[UserM51]

Hi there,

I am a user of m51,my files of dual whatsapp are automatically deleting.I have tried everything i.e.stoping automatically deleting file option from storage booster,still i facing the error.Can anyone help me of getting out of this situation??

Waiting for your answer........

[PRIYOBRATA]

First , go your storage booster settings and trun of ' auto deleting unnecessary data '

[UserM51]

Done still facing error

[dj9494]

Kindly share an error report in the get help section 🙏

[dj9494]

Samsung will get back to you

[Virus01011169]

Make a backup and clear data and reinstall dual WhatsApp

[UserM51]

Everything done

[UserM51]

I will try

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support