My data Automatically Deleted

[freak56]

Yesterday, loose my data of some folders, i don't know why! 

This happened 3 times till now.

It weired that only few folders are completed deleted, some files left from same folder.

I'm using m21 and my file manager is up to date.

[beast098]

I think there might be some suspicious activity going with your device which can be due to a virus or a malware you can try to factory reset your phone.

Note: make a backup of your important data so you dont loose.

[AbhishekshawX]

Maybe your phone could be infected with any virus, a recommendation would be to create a cloud backup and factory reset your phone. I cannot think of any other way how this can happen a data wipe. I have used Galaxy M20, A20, M21 2021 EDITION, F14 5G and currently using F34 5G never happend to me.

[AbhishekshawX]

One more advice kindly use the official ROM/ Software DO NOT INSTALL APPLICATIONS FROM UNKNOWN SOURCES UNLESS U REALLY TRUST IT.

[Anonymous]

Are you using any junk cleaner? Because I also lost once my complete picture folder because of a junk cleaner application.

[Fast_n_Curious]

Have you turned this on by chance? This had happened with me when the auto reset happened as the phone was in my pocket and it kept on trying to put to wrong pin due to accidental touches

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send). It will be helpful to us to resolve your issue and visit this mentioned link to restore your device data: https://www.samsung.com/in/support/apps-services/how-to-backup-or-restore-data-to-samsung-cloud/

Warm Regards,
Samsung Customer Support