Original topic:

Automatic restart after update

(Topic created on: 05-24-2022 05:05 PM)
475 Views
anil7d
Active Level 3
Options
Galaxy M
My phone keeps freeze, generates heat, and automatic restart.
The issue created after the update.

Please help me the solution.
6 Comments
SEKHARPOTNURI
Active Level 4
Galaxy M
Noo solution, only solution is reset the phone
0 Likes
Anonymous
Not applicable
Galaxy M
Which samsung model?
0 Likes
anil7d
Active Level 3
Galaxy M
M21
0 Likes
Galaxy M
Kindly Visit Service Centre
Anfalanu
Active Level 5
Galaxy M
After update some phones will get this issue. Don't worry. Visit a service centre.
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cs_member8
Moderator
Moderator
Options
Galaxy M

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.
Kindly use a genuine Samsung charger.

Note: We always recommend using a genuine Samsung charger for charging your device.
There are two methods to disable the auto-restart function
Method 1

Please follow the below steps:
Step1: Navigate to the app's screen and tap on Settings.
Step2: Tap on General management.
Step3: Tap on Reset.
Step4: Disable Auto restart (if enabled).
Step5: Auto-restart disabled.

Please follow the below steps:
Step1: Go to "Settings"
Step2: Tap on "Battery and device care"
Step3: Tap on Three dots
Step4: Tap on "Automation"
Step5: Disable "Auto-restart at set times" if enabled

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback >Error report).

Thank you for writing to Samsung.
Warm regard,
Samsung customer support

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