Original topic:

Auto restart

(Topic created on: 01-29-2021 11:52 PM)
391 Views
Sgr6
Active Level 1
Options
Galaxy M
My M30s keeps restarting on its own. On visiting the service center, I was told that the motherboard has to be replaced.
I have since found that most M and A series devices have encountered the same problem and have all been advised to get the motherboard replaced by the service center( which costs nearly 50% the phones original price)

Firstly, I would like to express my disappointment in the poor quality of phones manufactured and sold by such an established company. When the problem is so wide spread, Samsung must ensure that these devices are replaced or repaired free of cost. It is unfair of you to make money out of your own manufacturing defects. The matter of warranty is irrelevant in such a case.
6 Comments
Techilicious
Active Level 10
Galaxy M
hey I had the problem with my s6 I did factory reset and it solved why not try the same
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Sgr6
Active Level 1
Galaxy M

didnt work

1997sree
Active Level 6
Galaxy M
I saw many users complaining about m30s smartphone is malfunctioning (automatic restarting many times) just after the warranty period is over.



And when the phone take to the service centre , they tells that the motherboard should be changed with a cost around 8k -10k.


My m30s smartphone's warranty was end a few days ago.

I am anxious about my phone too..


Is Samsung ( so called reputed brand) makes a scam with m30s?

I didn't see any explanation from Samsung's side regarding the above issue.


I think the users must react against this injustice.



Atleast Samsung must fix this issue with free of cost otherwise they must recall all the m30s smartphones from the customers...
Jessi9
Active Level 3
Galaxy M
I am also facing the same issue.

just after completing the warranty the phone is getting automatically freeze and restart. This is only happening due to software update (November 2020 security patch).

Samsung need to provide solution to this issue by either providing update or else repairing the phones free of cost.

whenever we visit service centre we can hear hear only one solutions I.e. to change motherboard which costs upto 8k-10k ....almost 60% of the phone cost

Samsung please provide solution asap
Samsung_Support1
Moderator
Moderator
Options
Galaxy M

Dear Samsung Member,


Greetings from Samsung Customer Support!


Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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somashekharlv
Beginner Level 4
Galaxy M
same issue here too just after 1month of warranty this issue
r u ppl going to act something or should we register complaint In consumer forum