my rear camera is not focusing ... I tried to reset settings and restart and all stuff .... still the problem persists now my rear camera is very blurry ... it only focus object at only fixed focal length. any new suggestions to do??
if the problem is with software issues then you can check the problem in two ways.. 1) with other camera applications (having focus mode option)like Camera FV5
..2) by formating the device (factory reset), not just resetting in camera setting.
if the probelm still persists, the problem is with hardware.. you need to consult samsung customer center or repairing center.
We apologize for the inconvenience caused to you. Please be assured and perform following methods to resolve the Camera issue:-
1. Please clear data or cache of Camera Application(Tap Settings > Apps > Camera > Storage > Clear Cache/data).
2. Reset the Device:- Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite How to reset:- Settings>General Management>Reset.
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question). Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
