Auto Restart!!

[Harü]

So my Samsung Galaxy M31s tends to restart itself in the middle of nowhere while am using the phone. It's been happening for the past two days now. I checked to see if the auto restart is turned on but it's not. It's just a month old phone and as far as am concerned I've been using this phone with care. Why is this happening? Is there anyone who's facing the same thing and is there any solution for this? Help me!

[Ehsank]

did you download any app since this issue started?

[Ehsank]

do these steps and lets see

A. Wipe Cache Partition.
Steps to perform.
1) Turn off the device.
2) Press and hold the Volume Up key and the spower button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.

B. go to safemode and observe is there same issue in safemode too
if not then problem may due to other downloaded apps
and if same issue in safemode then try to visit service centre and get reinstall your software update

steps to turn safemode;
long press on power button>
long press on power off option>click on safemode >your mobile will restart and turn into safemode.

Keep in mind that in this mode only inbuilt system app will work

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly visit the service center as your device needs physical inspection. To check for the nearest Samsung service center kindly click on the link: https://www.samsung.com/in/support/service-center/

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[ramaiit]

turn it off