I bought Samsung M21 in July 2021 and it was working well until last month. Since, last month it freezes for a while and restart . It happens each and everyday. I have searched on YouTube and Google for the solution and I found that I am not the only victim of this issue many others is facing same issue like me. I took all the measures like turned off the daily optimization, run the device in safe mode and factory reset the mobile twice but still I faced the same problem. This issue made me upset and frustrating. After that I visited the nearest Samsung Service Centre and tell them about the issue and they updated the software, for few hours it works well but again I was disappointed, still I was facing the issue. After being more frustrated I called Samsung Customer Care and they told to'visit service centre once again and ask them what's the problem' . Then I again visited the service center and told them that I 'am still facing the issue' they told me to change the motherboard and that will cost around 8k INR.
Accordingly if we replace motherboard this device will cost me around 23k INR and if that was my budget then better I will bought best smartphone in that.
Samsung really disappointed me and for sure if this issue is not resolved, I am not going to buy any Samsung Device Further.
I am feeling like it's new way of business by Samsung to earn as much profit they can.
I also got this freezing problem today, first searched on youtube and google for solution. then I realise that this type of problem is everywhere with samsung specially in m21 series is the worst of them all you can litraly find hundreds of videos on this problem with no solutions and in those hundreds of video have thousands of comments of people having same problem, this is really frustrating and now I am even wandering that why I even bought this phone when my friends were seriously opposing and said to never buy samsung phone, guess you only realise when u get into a trap, always heating problem and now service center is telling to replace the motherboard which will cost 8k almost 70% or phone price and guess what that wont even solve the problem because samsung chips are always outdated and have heating problem in them, seriously I WILL NEVER BUY SAMSUNG PHONE EVER AGAIN and will strongly recommend my family, friends and everyone to never buy samsung
