We request you kindly share the log file and elaborate on your concern in details. Also, share video clips and images for better understanding. This will help us to investigate further and resolve the issue.
Path share log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.)
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
You can verify if your Samsung phone has the AppCloud app installed by following these steps:
1. Go to **Settings** > **Apps**.
2. Tap the three-dot menu or sorting icon, then enable **Show system apps**.
3. Search for "AppCloud" or "AppBox."
If you find it in the list, your device is running this app.
#### Removing AppCloud Using ADB Commands
Unfortunately, you can't uninstall AppCloud via normal app uninstall methods. Instead, you must use Android Debug Bridge (ADB), a tool that connects your phone to your PC for advanced commands. Here’s a simplified guide:
1. Enable **Developer Options** by tapping the build number in your phone’s settings seven times.
2. In Developer Options, turn on **USB Debugging**.
3. Connect your phone to your PC with a USB cable and grant debugging permission.
4. Download and install the official Google **Platform Tools** for ADB on your PC.
5. Open a command prompt or terminal window in the Platform Tools folder.
6. Run the command `adb devices` to verify your device is connected.
7. Try uninstalling the app using one of these commands (try each if one fails):
8. Once you see a success message, the app is removed.
#### Conclusion
Samsung users should take immediate steps to remove AppCloud to protect their privacy, extend battery life, and prevent unauthorized app installations. Though Samsung has issued bug fixes, the safest option remains manual removal via ADB. Protect your device from spyware masquerading as a system app before it compromises your privacy any further.
