Original topic:

Regarding Software Fluidity

(Topic created on: 09-02-2025 07:16 PM)
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plant35
Active Level 9
Options
Galaxy M
To
The Team Samsung,

I am a all time Samsung User, never used any other brand's Smartphone as a primary device. I love Samsung products and innovation. But recently my father bought an Oppo Smartphone (Model: Oppo K13X 5G, I am specifically mentioning model So that you can know how much is the difference between these two devices) which software fluidity is much better than my current Samsung Galaxy device. I am Currently using Galaxy M35 5G which is more costly than that cheap Oppo device. But still the software fluidity and animations are better in that oppo device. That cheap device feels buttery smooth than my Galaxy M35. My device feels laggy compared to that Oppo device. I am very disappointed because of this. I know One UI 7 make the software fluidity and animations much better than previous One UI versions, But still we deserve much better than this. 
Also there is much better AI features in Gallery app in that oppo device (Not talking about Samsung flagship AI, I am comparing defferent price segment device so don't tell that Samsung AI is best. But You have to accept that Samsung don't provide those flagship AI features to Mid-budget range Smartphones especially in M and F series), although the features won't work without internet connection. I know Samsung don't use cloud AI processing, they use On device AI processing which is much better in the case of privacy. But Atleast make the Object Eraser better. Also the amazing Remaster feature is not working properly after the One UI 7 which is much more disappointing.
Last but not the least, the overheating and quick battery drain issue still persists, Now after One UI 7 the performance drop is very significant.

I hope you will understand this problem and take proper actions to make Samsung mid range devices best than any other brands.

Thank You & Regards.
4 Comments
Loiz
Active Level 7
Galaxy M
Bro it's Samsung rule if they want they can but they don't do that we can never expect AI features in midrange segment
plant35
Active Level 9
Galaxy M
Ok, but atleast they can give us a better software experience with good battery backup and performance.
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NaimIslam31
Active Level 6
Galaxy M
Atleast they should fix the bugs..
The Remastering pictures feature is not working after One UI 7.0 update and also heating issue persists and moreover Samsung gave a security update after One UI 7.0 update but they can't fix any bugs.
This is very disappointing.
cs_member10
Moderator
Moderator
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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

At Samsung, every model is designed with our customer's needs in mind and possesses its own unique characteristics. We are pleased to inform you that Samsung consistently delivers top-tier products to our customers. Our dedicated team conducts multiple quality checks on every device before it hits the market, ensuring that you receive only the best.

If you are facing an issue on your device, we request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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