Always on Display not working sometimes

[joyboy95]

Sometimes, always on display does not work and also fingerprint does not work. Have to press the side key to unlock.

[Samsung_OneUi]

See my screen shot. Turn on these two settings. Use official AOD watches except from galaxy gallery

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please visit this mentioned link to resolve your device issue: https://www.samsung.com/in/support/mobile-devices/how-to-use-the-aod-always-on-display-of-the-samsun...

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support