Resolved! Solved

Original topic:

After updating issue

(Topic created on: 03-19-2022 09:39 PM)
391 Views
-acg-
Active Level 1
Options
Galaxy M

After the February security update of Galaxy M 52, the Images, videos and documents downloaded on WhatsApp are shown as white icons in the gallery. How to fix this issue.?

IMG-20220319-WA0016.jpg

1 Solution


Accepted Solutions
Solution
cs_member8
Moderator
Moderator
Options
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for sharing your feedback. We welcome your suggestion and appreciate the time and effort you have spent to share your valuable comments. Samsung is aware of this issue and there has been found an error on recently released SW version .

Samsung is preparing a fixed version and it will be released via FOTA sooner. Before getting fix version, please use a workaround for a while

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

View solution in context

12 Comments
Anonymous
Not applicable
Galaxy M
Once clear data of gallery then tell me
0 Likes
user963
Expert Level 4
Galaxy M
0 Likes
Paras_M324g
Active Level 7
Galaxy M
Use Google Photos
0 Likes
Aravindsk
Active Level 1
Galaxy M
Facing the same problem
0 Likes
user963
Expert Level 4
Galaxy M
0 Likes
user963
Expert Level 4
Galaxy M
https://youtu.be/qLbajiV5bvk
See this video this will help you to solve your issue





If you like my answer click on 3 dots and accept my solution
0 Likes
vivek1989
Expert Level 5
Galaxy M
Es techno na
0 Likes
user963
Expert Level 4
Galaxy M
Yes
0 Likes
user963
Expert Level 4
Galaxy M
Yes he makes video od all problems in samsung phones follow him
0 Likes