Since a few days, my Samsung Galaxy M31s (2020 edition) has been restarting itself incompletely. After connecting with Samsung support, I had done a check on safe mode after freeing space by uninstalling unnecessary apps and moving content to memory card, yet the problem seems to be unsolved. I have my work profile installed as well in this phone. Should I consider replacing this phone or wait for a solution for it?
This is a manufacturing defect of exynos 9611 soc and a quality control fault of Samsung They had provided free repair to many users but now it has become widespread https://r2.community.samsung.com/t5/Tech-Talk/Auto-Restart-Brand-solution/td-p/10333335 Follow the above steps in the post, if they deny, then ask for discount and be adamant that the update has damaged your phone, tell them you will file complaints in consumer forum
We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.
Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).
Note. please attach the error log file within 15 minutes of the error occurring.
