what is this problem.

[piyush12]

my mobile is on warranty.. it's not rooted.. divice status is offical.

[piyush12]

factory reset v kre hai or reset v

[AnkurBansal]

visit service center then. only they can help

[piyush12]

charge v lagta h kya..

[AnkurBansal]

If out of warranty, yes

[piyush12]

on warranty yaar

[AnkurBansal]

then it's free. go visit

[admin_]

Thank you for your query. The relevant department may serve you better/speedily, if you can provide logs/video by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).