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05-09-2020 02:45 PM in
Galaxy JUse original charger
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05-12-2020 01:05 PM in
Galaxy JDear Samsung Member,
Greetings from Samsung Customer Support!
Please perform the below mentioned steps to resolve the issue:
1. Check your charging cable (USB cable) for physical damage such as wear and tear, bent prongs etc. If it is damaged then kindly visit your nearest service center to get it replaced.
2. Check charger functionality, try to charge your device with some other charger or use your charger to charge some other device.
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > send feedback > error report/ask questions).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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05-12-2020 04:58 PM in
Galaxy J