self restart

[malay098]

I've just install the updates. Eversince after that the phone started to restart by itself. And the annoying part was that after restart, it shows some sort of message that


"Verification Failed, Unable to restart your device. The Integrity verification has failed. You need to reset your device to factory default settings"
My phones never ever lagged but after installation it lagged too much.
I've attached the pic of update below.

[symbol]

which model it is

[rishi12]

which phoen

[malay098]

j5 prime

[thelegend]

try restarting it using power key and volume down key

[SaravPatel]

I have received 186MB update few days back. Afterwards what i am facing is terrible. I have put my device to charge in night with 79% battery. in the morning i am trying to wakeup my device using power button. But is is not waking up. Charging light is still red. Alarm not rang. Afterwards i have kept power boton pressed for some while assuming my device has been turned off and it will switch on. but stll no luck. So i have pressed Volume + and - key with power button key simultaneous to force restart the device. device restarted.

i am facing this issue since update i installed.

[malay098]

the same thing happened yesterday...

[admin_]

Thank you for being a part of Samsung community. We apologize for the issue you are facing in the device after the update. As you are facing device restart issue, we would suggest you to visit nearby Samsung Service Centre in order to get your device physically inspected by the Service Engineer. Please find service centre details in the link provided -http://www.samsung.com/in/support/servicelocation

Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/

[akashsharmagu]

my phone is automatically restart and amiable to restart failed

[malay098]

i've just contact samsung customer service. They just send an update to my phone saying it can fix the problem. I hope it works.