Original topic:

network problem

(Topic created on: 09-20-2020 02:46 PM)
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PrateekPriyadarshy
Expert Level 4
Options
Galaxy J

image

See those marked area when these bar are full network problems starts, but after i quickly turning on and off the airplane mode. The network bars get dropped by one or two bar then i get the usual connection back. What's happening with my device. My brother has same issue also both the smartphone have Exynos model. 
2 Comments
Vinoth_DP
Active Level 7
Galaxy J
May be network issues in your circle. Contact your service provider
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cs-member13
Expert Level 4
Galaxy J

Dear Samsung Member,


Greetings from Samsung Customer Support!


To resolve network issue please follow below given steps:-


1. Check network operators and select automatically (Settings> Connections> Mobile Network>Network operator> select automatically > Tap on OK > Registered on network).


2. Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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