Original topic:

network problem

(Topic created on: 10-30-2017 11:22 AM)
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bhashaexpress
Active Level 1
Options
Galaxy J
My phone is not working in 2g mode. is this mother board problem?
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2 Comments
Shiv___
Active Level 7
Galaxy J
may be
try to change sim
or
try factory reset
or
go to service centre to update software

if your phone is older then 1 year i suggest to not to change mother board because it is very costly
better to add some money and change phone or
sell old phone for exchange offer
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admin_
Expert Level 5
Galaxy J
"Thanks for being with Samsung and for sharing your.
Let me recommend some steps to further isolate and determine what you are experiencing. Please be aware that device speeds may vary based on multiple outside factors. We would like to suggest you kindly follow the below mention steps to overcome the Issue:-
1) Ensure that network frequency of your device should be selected on Auto-mode.
Menu>Settings> Connections>More Networks> Mobile Networks> Network Mode> Select Auto mode (GSM/WCDMA/LTE).
2) Search for the Network Manually as follows:
Menu> Settings> Connections>More Networks> Mobile Networks> Network Operators> Select Manual Search.
3) You may check by exchanging the SIM in SIM slots.
4) Insert different SIM card in your mobile and check if the issue is resolved or not.
If still issue persists then we would suggest you to once contact with your service provider.
"
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