message app issue in j7 pro after oreo update

[Sandy12]

Hello team,

I have been facing a weird issue in Samsung j7 Pro messaging app after Oreo update. It gives error message "failed to send message" in below cases only.

- I cannot send long messages.
- I cannot send messages if it contains both URL and normal text content. ( it works fine just an url)

Please check and resolve the issue.
Version using: 4.4.30.41.

Thanks,
Sandy

[Raviijangra]

contact Samsung care and your network provider too

[Shiv9564]

Report it to SAMSUNG Developer's Team they will rectify it through patch updates.

[Sandy12]

i have contacted network provider and they confirmed that there is no issue from their side.

[Sandy12]

how to report to samsung developers and this happens only with Samsung meesage app.

i have tested with truecaller message for above mentioned scenarios and it works fine.

[Guru2]

just clear the application cache & storage. Be careful by doing this all ur messgs will b deleted but problem will b solved. Suggestions to take back up or ur messgs

[Sandy12]

I have already done all that, not solving my issue.

[YRSS]

report it to Samsung

[admin_]

We apologize for the issue facing in the device.We would like to inform you that kindly follow below mentiones steps:

- Please run your device in safe mode.
- Please do reset your device on factory mode after taking the data backup Via Smart switch and remove the Google account.
- If still issue persists, the relevant department will serve you better, if you can provide logs/video within 15 minutes of issue occurrence by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).

Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/