key not working properly

[vicki7777]

Hi 

My Samsung  devices J7 NXT,the problem is recent key not working properly automatically background app open and closed 

[Abdul_Rahman]

Once Restart your device and see

[vicki777]

nothing change same issue

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support

Kindly perform the intractive check : Samsung members>get help >intractive checks>hard keys.

If there is any issue, we request you kindly visit the service center as your device needs physical inspection. To check for the nearest Samsung service center kindly click on the link : https://www.samsung.com/in/support/service-center/

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support