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07-25-2020 05:28 PM (Last edited 07-25-2020 05:30 PM ) in
Galaxy J- Mark as New
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07-25-2020 05:44 PM in
Galaxy JRegards🙂
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07-25-2020 05:54 PM in
Galaxy J
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07-25-2020 05:58 PM (Last edited 07-25-2020 05:58 PM ) in
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07-28-2020 01:17 PM in
Galaxy JDear Samsung Member,
Greetings from Samsung Customer Support!
To resolve battery issue kindly follow the below steps given below:-
1. Battery optimization:- Settings>Select Device Maintenance/Device Care>Optimize>Optimize all options like Battery, Storage and Memory
For more information on battery drainage please click on the link below:-
http://www.samsung.com/in/support/skp/faq/1101689
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question). Kindly send us the screenshot (which apps are consuming most of the battery).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
