Original topic:

(J7 nxt) Need an update to fix performance and battery issues!

(Topic created on: 07-25-2020 05:28 PM)
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SamsungJ7nxtUser
Active Level 2
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Galaxy J
It has started getting lag and battery issues after 9.0 update!
4 Comments
YatinAngara
Active Level 8
Galaxy J
Kindly report this under Feedback section and you're issue will be noted.
Regards🙂
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Galaxy J
Ok thanks for your suggestion!
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Anonymous
Not applicable
Galaxy J
it will like that only if you simply update d your device software by using mobile data or wifi where the one and only proper and recommended method is to flash that firmware by Odin or smart switch or through authorized Samsung service center especially when any big os update or new ui interface comes then this is only proper method..thatswhy Samsung introduced smart switch that people's can get software hole free highest performance of devices but people doing same mistakes repeatedly and facing different types of issues in device...
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cs-member13
Expert Level 4
Galaxy J

Dear Samsung Member,


Greetings from Samsung Customer Support!


To resolve battery issue kindly follow the below steps given below:-


1. Battery optimization:- Settings>Select Device Maintenance/Device Care>Optimize>Optimize all options like Battery, Storage and Memory


For more information on battery drainage please click on the link below:-
http://www.samsung.com/in/support/skp/faq/1101689


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question). Kindly send us the screenshot (which apps are consuming most of the battery).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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