j7 max app crash issue

[pavneet]

how to fix app issue report in samsung galaxy j7 max plz tell me.................

[admin_]

Thank you for being with Samsung and sharing your concern. We would like to offer some troubleshooting steps to overcome the issue:
1) Navigate to Settings >> Apps >> Press on three dots >> Reset App Preferences
2) Navigate to Settings >> Apps >> Select the problematic application >> Clear Data & Clear Cache
3) Run your device in Safe Mode to check the issue.
4) Keep updating the device if any available.
5) Take full data back up and reset the device.
Be sure to hit ♡ when you find an answer that works for you.

[pavneet]

issue not solved

[Samsunguser100]

Please help.