I m also facing similar issue with J 7 prime..frequently it is showing- Samsung cloud keeps stopping , Process system is not responding & all apps crash sililarly & I m not able to use even galley..All data in internal memory is not being copied... Service centre says new softwaresoftwaresoftwaredeleted veryveryvery very bad level phone..Going away from Samsung..
We do apologize for the inconvenience caused. The relevant department will serve you better, if you can provide logs/video within 15 minutes of issue occurrence by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports). Be sure to hit ♡ when you find an answer that works for you.
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