App crashing again and again

[anoymous_user]

Hi guys I'm using samsung galaxy j5 . It is causing problem while viewing YouTube. When i open it and view some video it suddenly closes and says YouTube has stopped. I've cleared app's cache and data but it didn't work . Can any one tell me how to solve this issue ?

[Newbie_Gamerz]

Have you updated all your Google related applications? If no, please try that. Might help.

[anoymous_user]

I've updated all my apps but still it is happening

[Ariq27]

Update your apps if this doesn't work then reset your phone

[cs-member13]

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. And please follow the easy troubleshooting steps which might help to solve the issue.

Clearing the app cache is kind of like a cleanse for your apps. It will get rid of residual files that could be slowing down the app.
Open Settings, and then swipe to and tap Apps. Select or search for the app you want to clear. Tap Storage, and then tap Clear cache.

However, we would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Thank you for writing to Samsung.
Warm regard,
Samsung customer support