how to format j7 prime

[nikhil123]

what are steps to format j7 prime

[SSNX9529]

Go to settings, type factory reset in search bar

[admin_]

"Thanks for sharing your concern. Kindly check mentioned steps to overcome the issue.

1.Settings > general Management>reset> factory reset.

In case the issue still remains, we welcome you to approach us via remote access feature under support option in Samsung Members App.
"