abhinavarya
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08-19-2017 06:58 AM in
Galaxy J
sometimes my mobile's(J7 Prime) hard keys just stops working, they doesn't work for few minutes even if i restart my mobile
4 Comments
dhanrajp
Active Level 8
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08-19-2017 11:39 AM in
Galaxy J
hard key ?
abhinavarya
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08-19-2017 01:07 PM in
Galaxy J
recent and back key
admin_
Expert Level 5
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08-19-2017 01:21 PM in
Galaxy J
Thank you for your query. The relevant department may serve you better/speedily, if you can provide logs/video by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).
papu
Active Level 6
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08-21-2017 10:10 AM in
Galaxy J
bro. i have a same problem. it hapen while charging and after charging..its due to tempered glass and cover case .....if open everything work fine...but its ok for me i use with cover and tempered glass and it exist sometime like that but ok for me