Original topic:

game not working which I install

(Topic created on: 03-06-2018 02:44 PM)
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shivam98
Beginner Level 2
Options
Galaxy J
it furst it show first validation complete o%
than black screen came app not work and game closed no game working
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1 Comment
admin_
Expert Level 5
Galaxy J
Thank you for being with Samsung and sharing your concern. We would like to offer some troubleshooting steps to overcome the issue:
1) Navigate to Settings >> Apps >> Tap on More >> Reset App Preferences
2) Navigate to Settings >> Apps >> Select the Game >> Clear Data & Clear Cache
3) Keep updating the application and device to improve the performance
Be sure to hit ♡ when you find an answer that works for you.
For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
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