Fingerprint sensor not working properly in Galaxy j8. It is slow compared to before and fingerprint gestures aren't working ( Note : gestures are ON on my device.)
first always clean your fingerprint area as sometimes its due to moistures 2nd thing you can do is register again with all sides of your fingers and add SAME FINGER 1-2 times for better result and then observe
Be assured, to resolve "fingerprint" issue kindly follow the given below steps:-
1. Try after register a new fingerprint. To register a new fingerprint:- Settings> Bio metric and security>Fingerprints > Continue > Set secure screen lock > Start with center.
2. Reset the device and before resetting the device make sure to create backup of your device via Smart Switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite Settings > General Management > Reset.
After performing the troubleshooting steps if the issue still persists, kindly get back to us with additional information- Error log File, Video or Screen-shots. This will help us to further investigate and resolve your concern (Samsung Members app > Get help > Feedback > Error report/ask question). Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
