VigneshRSunilj7
Active Level 4
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Galaxy J
Hey guys i am currently facing an issue the fingerprint sensor of my j7 prime is heating while screen is off but while i use the phone there is not such a problem.I tried all methods like wiping cache,safe mode,restarting.Anyone knows how to get rid of this.I also have a doubt if this is normal or is it any problem of the fingerprint sensor 
7 Comments
Galaxy-A30s
Expert Level 5
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Galaxy J
I also have my J5 Prime. But didn't faced any problem. Check by *#0*# or by Get Help section, if your sensors are fine.
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VigneshRSunilj7
Active Level 4
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Galaxy J
Thanks for your reply.It shows that my sensors are working perfectly.I periodically check *#0*# but it shows everything is working fine.
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Galaxy-A30s
Expert Level 5
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Galaxy J
Oh... restart in safe mode. 🙂🙂🙂
VigneshRSunilj7
Active Level 4
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Galaxy J
Ok bro
VigneshRSunilj7
Active Level 4
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Galaxy J
👍👍
Samsung_Support2
Expert Level 2
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Galaxy J

Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologize for your inconvenience. Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/ 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.  

Warm Regards,  
Samsung Customer Support

VigneshRSunilj7
Active Level 4
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Galaxy J
I am not talking about my device heating issue i mean that my fingerprint sensor is heating
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