back key issue

[sougat]

the back capacitive key sometimes perform malfunction in j5 prime I don't know why can u plz solve it

[AbhijithSB]

Go to a samsung service centre, duh. Do you really expect anyone here to magically solve your hardware issue?

[sougat]

it only happens sometimes suppose 1 or 2 times in a day

[sougat]

what is this?

[surya92]

Bro this is a common problem with j series phones. May be due to low quality hardware.

[sougat]

think so

[admin_]

Thanks for being a part of Samsung community. We would like to inform you kindly follow the steps below to resolve your concern:-
- Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences.
- Please run your device in safe mode.
- Please do reset your device on factory mode after taking the data backup Via Smart switch.
- If still issue persists, we would suggest you to visit nearby Samsung Service Centre in order to get your device physically inspected by the service engineer. Please find service centre details in the link provided -http://www.samsung.com/in/support/servicelocation

Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/