Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.
1 Go to Settings 2 Select Advanced features 3 Toggle on the Game launcher 4 Access Game launcher on your home screen
When you access it for the first time, there will be a pop-up that asks whether you'd like to hide your game apps. Select the option you prefer - this can be changed in the settings later. If you'd like to know how to change it in the Game Launcher settings, follow the steps below:
1 In the Game launcher app, tap the three horizontal lines in the top left corner and select Gamer profile 2 Tap into Show game apps 3 Choose where to show your game apps
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Ask question).
Thank you for writing to Samsung. Warm regard, Samsung customer support
