blutooth not working good(samsung galaxy j7 prime)

[1521]

My device in not describe available blutooth but blutooth is available here

[mekabir]

turn on the the visibilty of the another device.

[Gimaji123]

plz send ideas about enable bluetooth

[cs_member9]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:

1. Clear paired list
Settings > Connection and turn on Bluetooth > Setting option along with the paired device > Unpair.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[shubhgodse]

blutooth not connecting wd headphone device