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12-08-2019 12:03 PM in
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12-10-2019 01:25 PM in
Galaxy JHi there,
To resolve the issue please follow the below mentioned steps:
>Charge the device in switch-off mode.
>Charge the device with the other original charger.
>If available in your device than Enable fast charging (Scroll down notification panel>Setting >Device maintenance>Battery>3 dots (upper right corner) >Advanced setting>Fast cable charging>Enable).
>Perform Interactive checks through Samsung Members app (Samsung Member> Get Help> Interactive checks->USB/Charger).
>Go to setting > Software Update > Download Updates Manually > download the update if available or if not available then you need to wait for next update
> Try to download software via PC with the help of a smart switch. To update with smart switch kindly download smart switch PC & Device both & connect with data cable then update,
For further assistance, register your concern in Samsung members app(click on “+“icon>send feedback>Error report/ Ask Questions)
Regards,
Team Samsung Members