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08-01-2023 06:10 PM (Last edited 08-01-2023 06:23 PM ) in
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08-02-2023 08:23 AM in
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08-02-2023 11:49 AM in
Galaxy J
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08-02-2023 11:36 AM in
Galaxy JDear Samsung member,
Greetings from Samsung customer support.
We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same and please follow the easy troubleshooting steps which might help to solve the issue.
1. Settings>>>Developer option>>Default USB configuration>>>USB tethering>>Disable it.
2. If the issue still persists then check the USB connection. Perform interactive checks through Samsung member apps:- Path:- Samsung member>>>Get help>>>Interactive check>>Charger/USB.
3. Also make sure that you are using a genuine Samsung charge.
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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08-02-2023 11:51 AM in
Galaxy JSure, I would try the above mentioned solutions.
Thanks for the response.😊

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01-09-2024 03:14 PM in
Galaxy JDear Samsung Member,
Greetings from Samsung Customer Support!
As per your query, as you have already done the possible troubleshooting steps on your device, we would request you kindly visit the service center and inspect your device with the technical team end, they will provide you with all the information in a better way after inspecting the device physically.
You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
Warm Regards,
Samsung Customer Support
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07-05-2024 03:12 PM in
Galaxy J
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