Touch stopped working after update

[RajeswariRaj]

Updated to one ui 2.0 based on Android 10 but touch stopped working.

Samsung J6.

Kindly help. i don't want to downgrade as i want to use one ui 2.0.

[veer]

go to service center reinstall software

[Ehsank]

just reset/format your phone and check if not solve then last and better option to visit service centre

[Shailesh_Kumar]

Format your device, it this doesn't works then flash your software from service centre.
Sometimes during software update due to slow internet or some technical glitch may occurs.
From next time you can update your mobile software from service centre or smart switch via PC .

[Abdul_Rahman]

Restart your device and see.If problem continues contact Samsung customer care.

[sreevijay]

go to service centre and reflash the software

[iamrohitkm]

Factory reset.

[Anonymous]

same problem

[Anonymous]

same problem

[Samsung_Support5]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:

* Check rebooting your device. 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support