sarvesh2000
Active Level 5
Options
Galaxy J
My Google Play Store is deleted / corrupted. Today i tried to update an app, while that app was updating, playstore stop working. I tried to open it multiple time but it was showing unfortunately google playstore has stopped. So i restarted my phone but this time icon from app drawer disappeared. I search in settings in app list but it was not there. I also tried using search phone option but still no result. My phone is not rooted and android version is 8.1.0 . I am using samsung j7 prime and my device status is official. I am unable to use any pre-installed google services like youtube, gmail etc. It shows message youtube won't run without Google Play Services, which is not supported by your device. Also in app details in store it shows something weird like com.android.vending. Any help would be appreciated. Thank you

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3 Comments
RajeshKumar21
Active Level 8
Options
Galaxy J
Take Backup of all data and reset device
If possible!
Or Do Reset app Preferences in Apps option in Settings
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sarvesh2000
Active Level 5
Options
Galaxy J
Resetting device is not option now since my final semester exams are going now. i tried reset app preferences but still not working
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cs-member13
Expert Level 1
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Galaxy J

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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