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Active Level 1
Hi! I am unable to use my phone after the update because the screen is not working but before the update it was 
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Hi!
You can try to do a soft reboot. This can be done by pressing the power key and volume down key for 7 - 10 seconds. Do try and let me know if this works for you.
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Active Level 1
I doesn't work, this is the first thing that I have done. I also tried wiping the cache it doesn't work either.
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The other options are:

1. Try optimising your device. Go to Settings > Device Care > Optimise Now

2. Check for any other software updates

3. The issue might be a 3rd party application installed in your phone. You can do a Safe reboot.
Hold the Power button. Touch and hold the Power off button until Safe Mode icon is displayed. Tap Safe Mode. If you have entered Safe Mode, this will show at the bottom of the screen. If your phone works fine, uninstall the apps that were downloaded or updated before the issue began. After doing this, you can restart your phone to get out of Safe mode.

If the issue still exists, you can visit your nearest Samsung Centre.
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Active Level 1
I have done it all but still no luck. I'm looking forward to resetting my phone but it's my last option as I am waiting for an update from Samsung. Anyway, thanks for your help!
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Active Level 6
That pretty hurt brahhh
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Community Manager

Hey there,

We are sorry to hear that.

Please visit the nearest service center for the phone to be checked by our team.

https://www.samsung.com/ae/support/service-center/

Thank you

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Active Level 1
Unfortunately, it just need a downgrade. I'm back to android 9 now and its working fine as before. I assumed that android 10 update caused this issue.
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