Software update issue

[Vrajaxx]

i hav galaxy j7 prime & it`s software update is not working properly ....tht always being showing NETWORK ERROR...but other ONLINE APPS are working properly

[XAVIGILL]

same happens with me also 4g not working properly

[harriya]

increase your data usage warning limit upto 1024.0GB...

[XAVIGILL]

thnks dude

[XAVIGILL]

still facing same problem,,, works gud for 5-6 minutes then it stop working

[harriya]

you should uninstall (clear data first,then uninstall)and force stop(clear cache first then force stop) all unused and unusual apps, clear caches data, clean RAM, optimizing battery by putting apps sleep, force stop or disable unused useless preloaded apps...samsung apps,Microsoft apps and Google apps like chrome as it consumes more Ram and background data which results in heavy battery drain,,instead use browser, browser will take less Ram..(eg..via browser under 500KB)..clear or delete useless ,empty folders or duplicate folders in file manager... don't install apps from other stores and sites, it will cause your phone damage ..if you install these apps then uninstall it....do all these things atleast once a day for best results....apne phone ko update maat karo jab aapka phone thik chal raha h to... update karne se phele 1 mahina ruko or dekho logo ke reviews update ke bare me agar thik hai to.... phir update karo...nonstop phone use karne se bhi problem aati hai isliye phone ko 2 se 3 din minimum use karo....abhi apne phone ko power off karo 1 hour ke liye...

[harriya]

mere bhi dono phone on nxt or j7 2016 me bhi same problem thi par ye sab karne se problem solve ho gayi or phone ab pehle jaisa normal ho gaya....jaruri nahi h ki ye cheeze roz roz karo... hafte me ek bar bhi kar sakte ho...

[Aasif_Saudi]

why not native call recorder and data speed in notification is available in samsung phone like other companies ?

[doc01]

can we get new updates if we have not done previous phone updates?

[admin_]

We apologize for the inconvenience caused to you. The relevant department will serve you better, if you can provide logs/video within 15 minutes of issue occurrence by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports). Be sure to hit ♡ when you find an answer that works for you.

For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/