Samsung J7 Pro Touch Problem

[chintan]

after update latest update of just about 421 mb phone notification penel not come down in very first finger swap
and also have touch issue while writing or touching many time touch not responding and spelling mistek happens
i also visited samsung care but they not answering this

please solve this issue soon as possible

[StylishSohel]

add face recognition

[chintan]

it is a touch problem while typing or clicking how face recognition help and this model havent this future

[admin_]

Thanks for being a part of Samsung community. We would like to inform you kindly follow the steps below to resolve your concern:-
- Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences.
- Please run your device in safe mode.
- Please do reset your device on factory mode after taking the data backup Via Smart switch.
- If still issue persists, the relevant department may serve you better/speedily, if you can provide logs/video by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).

Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/

[Rockybiswas]

same Problem with My J7 pro After update, Sometimes Hangs Touchscreen not proper working , Battery Draining Fast..... After Update this 421 mb My J7 pro Problem STAR

[ajay1234]

try to add the face recognition please.

[chintan]

how

[aftabkankroli]

same issue

[aj71]

yes same issue I am facing in my j7 pro, touch response is not as smooth as it was before an update.

[Raghu1985]

here also same issue I bought it one week back touch is not responding some time 3to 4 time to touch the icon to open. it is too bad .when I went service centre not answering what to do?