Hey there, I was recently experiencing some errors in the software of the device Hang on samsung logo so I decided to reinstall the firmware officially using Samsung's Smart Switch. It asked for Model No. (entered : SM-J710F), after that it asked for S/N (entered the no. printed on the back labelled as 'S/N').
But, after entering S/N it showed an error (check the Model No. & S/N).
I don't want to use Odin as it adds up to the flash counter (some other issues too).
Please help me to reinstall the firmware OFFICIALLY.
odin doesnt flash counters. i was also skeptical about the same but flashed the correct sw and it didnt flash the counter at all. so u can go ahead and use odin
We do apologize for the inconvenience caused for the device stuck. We would suggest you to visit nearby Samsung Service Centre in order to get your device physically inspected and software reinstall by the service engineer. Please find service centre details in the link provided -http://www.samsung.com/in/support/servicelocation
Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
