Resolved! Solved

Original topic:

Samsung Internet app automatically closes

(Topic created on: 12-10-2017 10:56 PM)
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Rangez
Active Level 6
Options
Galaxy J
I dont understand whats wrong this browser worked very well for me for months but from now i cant use this browser it just closes on its own the movement i try to open it. There is no error message left it just closes within a 2 seconds if i open it. How can i tackle this problem.
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2 Solutions


Accepted Solutions
Solution
AnkitAnkit
Active Level 5
Galaxy J
reinstall this app

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Solution
admin_
Expert Level 5
Galaxy J
Thanks for Being a part of Samsung community. Would like to tell you Kindly follow the steps below to resolve your concern :-
1) Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences.
2) Kindly go to settings>>apps>>Internet>>Storage>>clear data and cache.
3) Please run your device in safe mode.
4) Please do reset your device on factory mode after taking the data backup Via Smart switch.

Be sure to hit ♡ when you find an answer that works for you.

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5 Comments
pramodkumawat
Active Level 4
Galaxy J
after updating people faces many issue
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Rangez
Active Level 6
Galaxy J
u are wrong. i dont have any issues.
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Solution
AnkitAnkit
Active Level 5
Galaxy J
reinstall this app
Solution
admin_
Expert Level 5
Galaxy J
Thanks for Being a part of Samsung community. Would like to tell you Kindly follow the steps below to resolve your concern :-
1) Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences.
2) Kindly go to settings>>apps>>Internet>>Storage>>clear data and cache.
3) Please run your device in safe mode.
4) Please do reset your device on factory mode after taking the data backup Via Smart switch.

Be sure to hit ♡ when you find an answer that works for you.
Rangez
Active Level 6
Galaxy J
The problem got solved i just cleared the data and cache now my Samsung Internet app never closes. I was thinking of doing that earlier but i was not willing to as i thought i may loose my data but i got my data back that is my bookmarks and saved pages as i must have syncronised my browser online earlier.
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