Restart problems

[sbera]

After updating in March security patch in my j7 pro, my phone gets automatically restart 

[indiantrueindian]

hello sbera you are my old friend
please give a small paper or something between the bottom of the battery and the device socket

i have also done this home science.

otherwise give settings reset
if doesn't work then give factory data reset

[Anonymous]

pranabprtra Galaxy j7 pro comes with a non battery removal phone then how to give small paper it's a problem of last security patch update

[indiantrueindian]

no bro i have j7 not pro and i confused between both models so i commented that sorry

[indiantrueindian]

@sbera please wait for next update and sorry for that i have j7 and i think that both models would have removable battery sorry

[cs_member9]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Kindly follow the below mentioned step to improve the performance of the device

Check Auto Restart should be Off: Setting> General management >Reset>Auto restart off.

Kindly attach the log file and send it to us in the Samsung member application (attach when the issue occurs within first 15 minutes of the occurrence of the issue.):-
Samsung Members App > Feedback >Error report > Attach log file for any issue

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support