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03-21-2020 07:24 PM in
Galaxy J- Mark as New
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03-21-2020 09:32 PM (Last edited 03-21-2020 09:33 PM ) in
Galaxy Jplease give a small paper or something between the bottom of the battery and the device socket
i have also done this home science.
otherwise give settings reset
if doesn't work then give factory data reset
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03-22-2020 04:11 AM in
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03-22-2020 06:13 PM in
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03-22-2020 06:17 PM in
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04-06-2020 12:54 PM in
Galaxy JDear Samsung Member,
Greetings from Samsung Customer Support!
Kindly follow the below mentioned step to improve the performance of the device
Check Auto Restart should be Off: Setting> General management >Reset>Auto restart off.
Kindly attach the log file and send it to us in the Samsung member application (attach when the issue occurs within first 15 minutes of the occurrence of the issue.):-
Samsung Members App > Feedback >Error report > Attach log file for any issue
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support