Phone reset error

[MOHAMED_ASHAR]

Sometimes my J5 prime getting shutoff and while restarting showing error like verification failed,you need to reset device like..... if we restart manually.. phone will come back to normal

[999]

software issue

take backup and hard reset / flash phone

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[vkmehta]

Reset done, but still problem of auto shutoff remained.

[surebnk]

same problem

[admin_]

We do apologize for the device auto shut down issue and error you are getting in the device. Regarding your concern we would suggest you to visit nearby Samsung Service Centre in order to get your device physically inspected by the Service Engineer. Please find service centre details in the link provided -http://www.samsung.com/in/support/servicelocation

Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/