J7 pro problems .

[pkd]

j7 pro update having touch issue and phone , fingerprint is very slow.
Ram available 1.1GB and internal 47.4GB but my j7 pro hanging too much like a 512 MB ram Mobile's.
other j7 pro's user same problems.
Plz release a new update with fix all issues.

[AfzalSheik]

Same problem bro

[KISHORE7676]

seriously true

[ZahidZamshed]

100% true.

[VSDhiman]

yes same problem.

[JinceVFrancis]

same

[susheel630]

same problem

[VaibhavBardhan]

really true

[Rohitz]

same here😥

[admin_]

Thanks for being a part of Samsung community. We would like to inform you kindly follow the steps below to resolve your concern:-
- Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences.
- Please run your device in safe mode.
- Please do reset your device on factory mode after taking the data backup Via Smart switch.

If still issue persist, the relevant department may serve you better/speedily, if you can provide logs/video by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).

Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/