J7 prime oreo update bug

[karthikeya]

After oreo update for j7 prime galaxy apps is not opening.

[Anonymous]

hard reset after every major update

[arunthomas]

Me too facing the same problem in my J7 prime

[ammu38]

do hard reset .problem solved .I tried my problem solved

[JNLilhare]

How is batteey performance..Mine not so good 😞

[souravKhan]

my device is also

[pratik123]

my also

[pratik123]

but i uniatall my galaxy update then it work properly

[admin_]

Thank you for being a part of Samsung community. We apologize for the inconvenience you are facing in the device after the update. We would like to suggest you kindly follow the below mention steps to overcome the Issue:

- Remove the Samsung account from settings>>clouds and accounts>>accounts>>Samsung account>>3 dot>>remove.
- Navigate to apps >> Settings >> Apps >> Tap on three dots >> Show system app >> Galaxy app >> Storage >> Clear data.
- Open my galaxy app and sign in with Samsung account.
- Please run your device in safe mode.
- Please do reset your device on factory mode after taking the data backup Via Smart switch and remove the Google account.

Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/