J7 Max .During Video Call camera get Dark always...Camera issue

[note10pilus]

When i try to make video call from my j7 max - camera get blackish/dark .. & also when i use front camera filters camera getting too dark ... i know it is a small issue .. but i am disappointment for this bug..
Third party app(imo,Youcam,Beauty cam)is not working good due to this camera issue.
So Samsung Developers Please fix this issues..

[note10pilus]

hmm

[MoinMahebub]

same issue

[note10pilus]

Post this issue in forum..

[admin_]

"Thank you for sharing your concern. Let me recommend some steps to further isolate and determine what you are experiencing. Please be aware that device speeds may vary based on multiple outside factors.



1) Check the Picture size (Camera Capacity) in camera setting (It should be Max according to Camera Capacity)



2) Turn on the Auto Flash (If Available in the Device)




3) Reset the Camera (From the Camera Setting)




4) Software update via FOTA,Kies or SMART Tool"

[note10pilus]

Dear.
Admin Thanks alot for response of my Post . I have already tried many settings and also reset camera , But the camera issue/bug is not fixed .. Please try understanding this camera issues. & Please Please fix this bug with OTA updates... Thank U

[nirjharpal]

i have the same issue. while video recording using front cam also it comes dark..

[note10pilus]

yes