J5 prime automatically restart

[Ankit111]

Hello samsung Before 1 week i got an fota update after installing the update my phone is automatically hang and restart when its restart then on my screen verification failed then i press the power key and restart but today when i charge my mobile its switch off and not restar then i scared i thing my mobile is dead then i try forced restart by pressing power key and vol up and down key its not only my problem all j5 prime user after updating with this update all are facing same proble please samsung fix this

[Denzoppa]

all j5 prime facing this problems all data also formatting plz solve the problem

[kumajauajaykumar]

I also facing this problem

[Anonymous]

internet slow proublm

[suraj718]

same what to do bro

[MOHAMED_ASHAR]

yes I am facing this problem

[LalitDhawal]

I have also same problem after update my device since last week. when it restart., it shows to do factory reset. Samsung kindly give the solution to resolve this issue how can I uninstall this update?

[rajugurjar]

yes i hv also problem plz fix new updt

[jaatshab]

my phone is gonna hange many times and give a optio to reset the phone then i press the power button and restart it it happened with me many times and till continue after 2 or 3 days gap these things are happened after the new update

[kumajauajaykumar]

same here sir

[admin_]

Thank you for being a part of Samsung community. We apologize for the issue you are facing in the device after the update. We would suggest you to visit nearby Samsung Service Centre in order to get your device physically inspected by the service engineer. Please find service centre details in the link provided -http://www.samsung.com/in/support/servicelocation

Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/