Original topic:

J2 pro battery problem.

(Topic created on: 04-04-2018 12:25 PM)
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Kashinathghosh
Beginner Level 2
Options
Galaxy J
After charging the phone with 100% level,the battery runs out only in 2hrs.
Plz fix the problem and also facing this problem since i bought the phone.
Purchase date-October 2017
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2 Comments
admin_
Expert Level 5
Galaxy J
Thank you for Joining Samsung community. We would recommend you to follow some troubleshooting steps in order to further isolate what you may be experiencing in your device. Find the troubleshooting steps on the provided link http://www.samsung.com/in/support/skp/faq/1101689. Please let us know what steps you have taken and if you have noticed any changes or improvements as this will help the Community to provide you further troubleshooting steps without repeating any procedure which you may have already followed. Be sure to hit ♡ when you find an answer that works for you.

For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
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GIVEUP
Active Level 3
Galaxy J
1. do not use 3rd party apps 2.keep unused app on sleep 3.do not run your phone when it is charging 4.keep restarting your phone every week 5.be happy
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